Terms of Service

Section 1 Provider

Meykt is provided by:

Section 2 Scope

(1) These Terms of Service apply to the use of Meykt Central, Meykt Agent, the websites meykt.com, meykt.de, all subdomains and all related SaaS, integration, workflow, production and support features.

(2) Meykt is intended exclusively for traders within the meaning of Sec. 14 of the German Civil Code, companies, freelancers and professionally acting organizations. Consumers within the meaning of Sec. 13 of the German Civil Code are not entitled to use Meykt.

(3) Deviating terms and conditions of the customer apply only if Dumanu GmbH has expressly agreed to them in writing.

(4) These Terms of Service become part of the contract when the customer agrees to them during registration. The current version is available at www.meykt.com/en/terms-of-service and can be saved and printed.

Section 3 Service description

(1) Meykt is a B2B SaaS platform for connecting e-commerce, inquiry and approval processes, production planning, production data, workflows, file processes and local production environments.

(2) The platform may include in particular the following features:

• management of organizations, users, roles and permissions
• connection of shop systems and import of orders, products and customer data
• product, customer, order and production data management
• workflow studio for automations, approvals, process steps and production logic
• briefing, inquiry, quote and portal processes
• file upload, file management and transfer of production-relevant files
• production jobs, station concepts, machine and employee assignments
• Meykt Agent for local actions, machine communication, printing, file transfer and automations
• notifications, support and analytics features
• future AI-supported assistant and automation features

(3) The specific feature scope depends on the booked plan tier (Section 11), the respective agreement, configuration and enabled modules.

Section 4 Registration and account

(1) A user account is required to use Meykt. The customer must provide accurate, complete and current information.

(2) The customer must ensure that only authorized persons receive access to the organization. User accounts are personal and may not be shared with third parties. Access credentials must be kept confidential and protected against unauthorized access.

(3) The customer is responsible for all activities initiated through its organization, user accounts, integrations or the Meykt Agent to the extent the customer is responsible for those activities.

Section 5 Roles, permissions and organizations

(1) Meykt uses organizations, roles and permissions. The customer is responsible for assigning roles and access rights so that only authorized persons can access data, features, machines, workflows and integrations.

(2) Administrative users can make extensive settings. The customer must ensure that administrative rights are granted only to reliable and appropriately trained persons.

Section 6 Shop and third-party integrations

(1) The customer may connect external services such as shop systems, payment, fulfillment, production or AI services to Meykt where such features are available.

(2) The customer represents that they are authorized to connect the respective third-party accounts. The customer is responsible for:

• the lawfulness of data transfers from third-party providers to Meykt
• compliance with information obligations toward end customers, employees, service providers and other data subjects
• maintenance and security of third-party accounts
• review of imported data, mappings and automations
• compliance with the terms of service of the respective third-party providers

(3) Meykt cannot guarantee that third-party interfaces will remain permanently available, unchanged or error-free. Changes by third-party providers may lead to interruptions or require adjustments.

(4) Meykt is provided solely by Dumanu GmbH. The connected shop platforms – in particular Etsy, Shopify and WooCommerce – are neither providers of Meykt nor contractual partners of the customer with respect to Meykt. They do not develop Meykt, do not provide the service and give no warranty of any kind for Meykt or for data accessed through Meykt.

(5) The following applies additionally to the Etsy integration: The term 'Etsy' is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. Meykt reads from a connected Etsy shop only orders, listings, shop data and the email address of the connected account, and solely for the purpose of the customer's own production. Meykt does not write any data back to Etsy. Every customer connects only their own shop by signing in with Etsy; data is never merged or compared across shops or businesses. Access tokens are held by Dumanu GmbH and are not passed on to third parties. The customer can disconnect the integration at any time in their dashboard. For questions about the Etsy integration, contact us at info@meykt.com.

(6) DISCLAIMER: THIS APPLICATION IS SOLELY PROVIDED BY DUMANU GMBH. YOU ACKNOWLEDGE THAT ETSY, INC. AND ITS AFFILIATES ARE NOT THE APPLICATION DEVELOPER, DO NOT PROVIDE THE APPLICATION SERVICE, AND MAKE NO WARRANTIES OF ANY KIND WITH RESPECT TO THE APPLICATION OR DATA ACCESSED THROUGH IT.

Section 6a Image vectorization

(1) Meykt provides a feature to convert raster images (for example logos) into vector graphics (“vectorization”). To perform this, the image selected by the user is transmitted to and processed by an external service provider that specializes in this and is established in the United States. The transfer takes place only after the user actively triggers the feature and expressly consents to the transfer.

(2) Details on the data transfer, the storage period at the service provider, the third-country transfer and the legal basis are set out in the Privacy Policy. The feature is optional; the customer may instead use already vectorized files.

(3) The user represents that they hold the necessary rights in the uploaded images. The user must not upload images containing personal data of third parties or confidential content for which there is no legal basis to transfer them to the external service provider.

(4) Under its own terms, the external service provider reserves the right to use uploaded images to improve and train its own techniques; there is no right to object to this at the service provider. Dumanu GmbH has no influence over this.

(5) The external service provider acquires no rights in the resulting vector graphic; the results belong to the user within the scope of their rights in the source image.

(6) The feature is provided “as available”. No particular availability, quality or freedom from errors of the vectorization result, and no particular confidentiality or deletion period at the external service provider, are warranted. The customer’s statutory rights and the provisions of Section 17 and Section 18 remain unaffected.

Section 7 Customer data and customer responsibility

(1) The customer remains responsible for all content, data, files, orders, customer data, employee data, product data, production data, workflows, machine configurations and other information that the customer processes or has processed in Meykt.

(2) The customer must ensure that:

• all data processed in Meykt is collected and processed lawfully
• required consents, notices and legal bases are in place
• personal data is processed only to the extent necessary
• no unlawful, dangerous, discriminatory, copyright-infringing or otherwise impermissible content is processed
• files are free from malware
• workflows and automations are tested before production use

(3) The customer is responsible for backing up their data regularly and for using the export features provided.

(4) Dumanu GmbH generally processes customer data as a processor when providing the platform. Details are governed by the data processing agreement (Section 19).

Section 8 Workflows, automations and duty to review

(1) Meykt enables the creation of workflows, automations, machine commands, approval processes and data processing logic. Such features may have operational effects, for example changing order status, generating files, triggering local actions or transferring data to machines and third-party providers.

(2) The customer is obliged to carefully test workflows and automations before production use. This applies in particular to:

• machine control
• printing and production files
• automatic status changes
• shop and payment integrations
• customer communication
• AI-supported evaluations or suggestions
• local file, clipboard, keyboard or program actions

(3) Meykt provides technical tools for configuration and execution. The professional and operational responsibility for configured processes remains with the customer.

Section 9 Meykt Agent, machine control and safety responsibility

(1) The Meykt Agent can control local production systems, machines, programs, files, printers, laser software, interfaces and automations. Use of the Meykt Agent can have significant effects on machines, materials, work environments and persons. Meykt provides only a software interface for this purpose.

(2) The customer is the operator of its machines and solely responsible for their safe operation as well as for the safe installation, configuration, approval, monitoring and use of the Meykt Agent in the customer's production environment.

(3) Automated commands and remote control are executed exclusively on the basis of the workflows and approvals configured by the customer. The customer must supervise machine runs, review generated outputs (for example print, cutting or engraving data) before using them and comply with the applicable safety regulations, in particular the German Product Safety Act (ProdSG), the German Ordinance on Industrial Safety and Health (BetrSichV), the German Occupational Safety and Health Act (ArbSchG) and the Machinery Regulation.

(4) The customer must in particular ensure that:

• local machines are operated only by trained and authorized personnel
• all legal, technical and occupational safety requirements are complied with
• machines have suitable emergency stop, guard, interlock, extraction, fire protection and monitoring equipment
• dangerous machine commands are not executed unattended or uncontrolled
• workflows, machine commands and automations are tested before live operation
• manufacturer instructions and safety regulations are followed for lasers, cutting machines, CNC machines, printers, robotics, conveyor systems or similar equipment
• local approvals, operator confirmations and safety checks are not bypassed
• automated inputs such as clipboard, keyboard, paste or program control are used only in approved sessions and under the control of a responsible person
• the local IT and network environment is protected against unauthorized access

(5) The Meykt software is not a safety device and does not replace one — in particular no emergency stop equipment, no guards or protective devices and no supervision by qualified personnel. Meykt does not replace a machine controller with safety certification, a PLC, machine monitoring or occupational safety inspection, and is not intended to perform safety-critical protective functions.

(6) The Meykt Agent runs in the customer's IT environment. The customer is responsible for securing that environment, in particular for operating system updates, access protection and network security. Dumanu GmbH is not liable for damage resulting from an insufficiently secured customer environment or from third-party interference with that environment, unless Dumanu GmbH is itself responsible for it under Section 18 (1) or (2).

(7) The customer may not configure or use Meykt or the Meykt Agent in a way that endangers persons, operates machines outside permitted operating conditions or bypasses statutory safety requirements.

(8) For damage arising from the operation of the customer's machines — including property damage, personal injury and production losses — Dumanu GmbH is liable only in accordance with Section 18.

Section 10 Availability and maintenance

(1) Dumanu GmbH strives to provide high platform availability. A specific availability level is not owed unless a separate service level agreement has been expressly agreed.

(2) Restrictions may arise in particular due to:

• maintenance and updates
• technical disruptions
• internet, network or data center issues
• failures or changes by third-party providers
• security measures
• force majeure
• incorrect or unsafe customer configurations

(3) Planned maintenance is permitted. It will be announced in advance where possible and, where feasible, scheduled during periods of low usage.

(4) Claims based on unavailability of the platform are governed by Section 18. Compensation for lost profits and lost business resulting from unavailability is excluded in accordance with Section 18 (3).

Section 11 Plans and payment

(1) Meykt offers free and paid plan tiers. The feature scope of each plan tier follows from the current plan overview on the website or in the product.

(2) Paid plans are billed through Paddle. Paddle acts as the seller of the service (merchant of record): the contract for the paid subscription is concluded with Paddle, and Paddle issues the invoice and states the applicable VAT or sales tax. These terms of use apply to the use of the platform regardless. Payment is made monthly or annually in advance, at the customer's choice.

(3) All prices are net prices plus applicable statutory value added tax.

(4) Invoices are provided electronically.

(5) Dumanu GmbH will announce price changes in text form at least six weeks before they take effect. Price changes apply only from the next renewal period. Until a price change takes effect, the customer may terminate the subscription with effect from the end of the current billing period.

(6) Details on when payments are refunded and when they are not — in particular for subscriptions, add-ons and prepaid packs — are governed by the refund policy, available at www.meykt.com/en/refunds. It forms part of these terms of use; in the event of any conflict, these terms of use prevail.

Section 12 Term, termination and service changes

(1) If the customer uses only a free plan tier, the contract runs for an indefinite period. Either party may terminate it at any time in text form with 14 days' notice.

(2) If a paid plan tier has been agreed, the term and notice period follow from the plan shown at the time of booking. Unless stated otherwise, the subscription renews for the selected billing period in each case; it may be terminated with effect from the end of the current month for monthly billing and from the end of the current billing year for annual billing.

(3) The right to terminate for good cause remains unaffected.

(4) Meykt is continuously developed. Dumanu GmbH may add, change, discontinue or reassign features to a different plan tier at any time. In particular, features that were previously free of charge or included in a lower plan tier may in future be assigned to a paid or higher plan tier — and vice versa. There is no claim to the retention of individual features or to their assignment to a particular plan tier. Such a change otherwise leaves existing subscriptions unaffected; in particular, it does not render the subscription invalid and does not give rise to any claim to reimbursement of fees already paid. If such a change substantially restricts the essential contractual core of the plan tier booked by the customer, the customer may terminate the subscription extraordinarily in text form with effect from the date the change takes effect.

Section 13 Data after contract end

(1) After the contract ends, Dumanu GmbH retains the customer's platform data for a retention window of 30 days. During this period, the customer will receive access to their data upon request in order to export it, unless statutory obligations or compelling security reasons prevent this.

(2) Within the retention window, the customer may choose whether their data is deleted or returned (return by export or provision of the data). If the customer does not make a choice, the platform data is deleted or anonymized after the retention window expires. This does not apply to the extent that Union law or the law of the Member States requires storage.

(3) The customer is responsible for creating own exports, backups or migrations in good time before contract end. For personal data, the provisions of the data processing agreement (Section 19) additionally apply.

Section 14 Acceptable use

(1) The customer may not misuse Meykt. In particular, the following are prohibited:

• attacks, scans, penetration tests without consent or circumvention of security measures
• processing unlawful content
• infringement of third-party rights
• use for monitoring persons without a legal basis
• use for controlling unsafe, illegal or unapproved machine processes
• circumvention of plan, access or technical restrictions
• excessive system load
• sharing credentials or access with unauthorized third parties
• processing particularly sensitive data without express contractual and technical safeguards

(2) In case of violations, Dumanu GmbH may suspend access, disable features or terminate the contract for good cause.

Section 15 AI features

(1) Meykt may provide AI-supported features. AI outputs may be incorrect, incomplete or unsuitable. The customer must review AI-generated suggestions, texts, mappings, automations, analyses or recommendations before using them.

(2) AI features may not be used as the sole basis for legally, economically, safety-related or personnel-related significant decisions without qualified human review.

(3) The customer is responsible for not entering data into AI features that the customer is not permitted to process there.

Section 16 Rights in software and content

(1) Dumanu GmbH remains the owner of all rights in Meykt, Meykt Central, Meykt Agent, software, designs, data models, workflow systems, interfaces, documentation and other platform components.

(2) For the duration of the contract, the customer receives a simple, non-exclusive, non-transferable right to use the booked features.

(3) Rights in customer data and content uploaded by the customer remain with the customer. The customer grants Dumanu GmbH the rights of use necessary to provide, secure, process, transmit and display such content within Meykt.

Section 17 Warranty

Note: These Terms are governed by German law (Section 21 (1)). The following warranty and liability provisions (Sections 17 and 18) reflect the framework of German law; in the event of discrepancies, the German version prevails (Section 21 (3)).

(1) Statutory warranty rights apply unless these Terms contain permissible deviating provisions. Dumanu GmbH assumes no-fault guarantee liability only where it has expressly designated a statement as a guarantee.

(2) The no-fault liability for defects already existing at the time the contract was concluded (Section 536a (1) of the German Civil Code) is excluded. Section 18 remains unaffected.

(3) Free services and individual features expressly marked as test, beta or experimental features may have a restricted feature scope. Such features may be changed, disabled or removed.

Section 18 Liability

(1) Dumanu GmbH is liable without limitation in cases of intent and gross negligence, for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz), for fraudulently concealed defects and to the extent it has assumed a guarantee.

(2) In cases of simple negligence, Dumanu GmbH is liable only for the breach of essential contractual obligations. Essential contractual obligations are obligations whose fulfillment enables proper performance of the contract in the first place and on whose compliance the customer may regularly rely. In such cases, liability is limited in amount to the damage typical for this type of contract and foreseeable at the time the contract was concluded.

(3) In all other respects, the liability of Dumanu GmbH is excluded. This exclusion covers in particular liability for lost profits, lost business opportunities and lost transactions, loss of use, production downtime and indirect and consequential damage — including where orders or jobs of the customer (for example in fulfillment) cannot be executed, or are executed late, because of unavailability or malfunction of the platform.

(4) In the event of loss of data, Dumanu GmbH is liable only up to the amount of the recovery effort that would have been necessary even if the customer had performed proper and regular data backups. The customer is responsible for backing up their data regularly and for using the export features provided (Section 7 (3)).

(5) The above limitations also apply for the benefit of the corporate bodies, employees and vicarious agents of Dumanu GmbH.

Section 18a Indemnification

(1) The customer shall indemnify Dumanu GmbH against all claims asserted by third parties against Dumanu GmbH due to an infringement of their rights by content or data uploaded, imported or transmitted by the customer, or due to a culpable breach of the customer's obligations under Sections 6, 6a, 7, 8, 9 and 14. The indemnity also covers the reasonable costs of legal defense.

(2) Dumanu GmbH will inform the customer without undue delay if such claims are asserted, will enable the customer to conduct the legal defense and will not acknowledge any claim without the customer's consent.

(3) There is no indemnification obligation to the extent the customer is not responsible for the infringement.

Section 19 Privacy and data processing agreement

Where Dumanu GmbH processes personal data on behalf of the customer, the data processing agreement pursuant to Art. 28 GDPR applies, available at www.meykt.com/en/dpa. It forms part of these Terms of Service and is concluded upon their acceptance. In the event of contradictions, the data processing agreement takes precedence over these Terms of Service in data protection matters. The customer remains the controller responsible for the lawfulness of processing their customer data. Further information is available in our Privacy Policy.

Section 20 Changes to the Terms of Service

(1) Dumanu GmbH may amend these Terms of Service with effect for the future where

• a) a change in the law or in supreme court case law requires an adjustment,
• b) an administrative or judicial order so requires,
• c) a regulatory gap needs to be closed that was not foreseeable at the time the contract was concluded,
• d) new or changed features require a provision without restricting the main contractual obligations, or
• e) changes at service providers or interfaces used so require.

Changes to the agreed fees or to the main contractual obligations are not covered by this provision; price changes are governed by Section 11 (5).

(2) Dumanu GmbH will give notice of amendments in text form at least six weeks before they take effect, indicating the amended provisions, the date they take effect and the customer's right to object and its consequences.

(3) If the customer does not object in text form before the amendments take effect, they are deemed accepted. If the customer objects, either party may terminate the contract extraordinarily with effect from the planned effective date; if the customer objects and neither party terminates, the contract continues under the previous terms.

Section 21 Final provisions

(1) The law of the Federal Republic of Germany applies. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

(2) If the customer is a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the registered office of Dumanu GmbH. The same applies if the customer has no general place of jurisdiction in Germany, relocates its registered office outside Germany after conclusion of the contract, or if its registered office is unknown at the time an action is brought. Dumanu GmbH also remains entitled to bring proceedings at the customer's general place of jurisdiction.

(3) These Terms of Service are provided in German and English. In the event of discrepancies, the German version prevails; the English version is provided for information purposes.

(4) If individual provisions of these Terms are or become invalid, the validity of the remaining provisions remains unaffected.

For questions, contact us at info@meykt.com.