Terms of Service

Section 1 Provider

Meykt is provided by:

Section 2 Scope

(1) These Terms of Service apply to the use of Meykt Central, Meykt Agent, the websites meykt.com, meykt.de, all subdomains and all related SaaS, integration, workflow, production and support features.

(2) Meykt is intended exclusively for entrepreneurs, companies, freelancers and professionally acting organizations. Consumers are not entitled to use Meykt.

(3) Deviating terms and conditions of the customer apply only if Dumanu GmbH has expressly agreed to them in writing.

Section 3 Service description

(1) Meykt is a B2B SaaS platform for connecting e-commerce, inquiry and approval processes, production planning, production data, workflows, file processes and local production environments.

(2) The platform may include in particular the following features:

• management of organizations, users, roles and permissions
• connection of shop systems and import of orders, products and customer data
• product, customer, order and production data management
• workflow studio for automations, approvals, process steps and production logic
• briefing, inquiry, quote and portal processes
• file upload, file management and transfer of production-relevant files
• production jobs, station concepts, machine and employee assignments
• Meykt Agent for local actions, machine communication, printing, file transfer and automations
• notifications, support and analytics features
• future AI-supported assistant and automation features

(3) The specific feature scope depends on the respective agreement, configuration and enabled modules.

Section 4 Registration and account

(1) A user account is required to use Meykt. The customer must provide accurate, complete and current information.

(2) The customer must ensure that only authorized persons receive access to the organization. User accounts are personal and may not be shared with third parties. Access credentials must be kept confidential and protected against unauthorized access.

(3) The customer is responsible for all activities initiated through its organization, user accounts, integrations or the Meykt Agent to the extent the customer is responsible for those activities.

Section 5 Roles, permissions and organizations

(1) Meykt uses organizations, roles and permissions. The customer is responsible for assigning roles and access rights so that only authorized persons can access data, features, machines, workflows and integrations.

(2) Administrative users can make extensive settings. The customer must ensure that administrative rights are granted only to reliable and appropriately trained persons.

Section 6 Shop and third-party integrations

(1) The customer may connect external services such as shop systems, payment, fulfillment, production or AI services to Meykt where such features are available.

(2) The customer represents that they are authorized to connect the respective third-party accounts. The customer is responsible for:

• the lawfulness of data transfers from third-party providers to Meykt
• compliance with information obligations toward end customers, employees, service providers and other data subjects
• maintenance and security of third-party accounts
• review of imported data, mappings and automations
• compliance with the terms of service of the respective third-party providers

(3) Meykt cannot guarantee that third-party interfaces will remain permanently available, unchanged or error-free. Changes by third-party providers may lead to interruptions or require adjustments.

Section 6a Image vectorization

(1) Meykt provides a feature to convert raster images (for example logos) into vector graphics (“vectorization”). To perform this, the image selected by the user is transmitted to and processed by an external service provider that specializes in this and is established in the United States. The transfer takes place only after the user actively triggers the feature and expressly consents to the transfer.

(2) Details on the data transfer, the storage period at the service provider, the third-country transfer and the legal basis are set out in the Privacy Policy. The feature is optional; the customer may instead use already vectorized files.

(3) The user represents that they hold the necessary rights in the uploaded images. The user must not upload images containing personal data of third parties or confidential content for which there is no legal basis to transfer them to the external service provider.

(4) Under its own terms, the external service provider reserves the right to use uploaded images to improve and train its own techniques; there is no right to object to this at the service provider. Dumanu GmbH has no influence over this.

(5) The external service provider acquires no rights in the resulting vector graphic; the results belong to the user within the scope of their rights in the source image.

(6) The feature is provided “as available”. No particular availability, quality or freedom from errors of the vectorization result, and no particular confidentiality or deletion period at the external service provider, are warranted. The customer’s statutory rights and the provisions of Section 17 and Section 18 remain unaffected.

Section 7 Customer data and customer responsibility

(1) The customer remains responsible for all content, data, files, orders, customer data, employee data, product data, production data, workflows, machine configurations and other information that the customer processes or has processed in Meykt.

(2) The customer must ensure that:

• all data processed in Meykt is collected and processed lawfully
• required consents, notices and legal bases are in place
• personal data is processed only to the extent necessary
• no unlawful, dangerous, discriminatory, copyright-infringing or otherwise impermissible content is processed
• files are free from malware
• workflows and automations are tested before production use

(3) Dumanu GmbH generally processes customer data as a processor when providing the platform. Details are governed by the data processing agreement.

Section 8 Workflows, automations and duty to review

(1) Meykt enables the creation of workflows, automations, machine commands, approval processes and data processing logic. Such features may have operational effects, for example changing order status, generating files, triggering local actions or transferring data to machines and third-party providers.

(2) The customer is obliged to carefully test workflows and automations before production use. This applies in particular to:

• machine control
• printing and production files
• automatic status changes
• shop and payment integrations
• customer communication
• AI-supported evaluations or suggestions
• local file, clipboard, keyboard or program actions

(3) Meykt provides technical tools for configuration and execution. The professional and operational responsibility for configured processes remains with the customer.

Section 9 Meykt Agent, machine control and safety responsibility

(1) The Meykt Agent can control local production systems, machines, programs, files, printers, laser software, interfaces and automations. Use of the Meykt Agent can have significant effects on machines, materials, work environments and persons.

(2) The customer is solely responsible for the safe installation, configuration, approval, monitoring and use of the Meykt Agent in the customer's production environment.

(3) The customer must in particular ensure that:

• local machines are operated only by trained and authorized personnel
• all legal, technical and occupational safety requirements are complied with
• machines have suitable emergency stop, guard, interlock, extraction, fire protection and monitoring equipment
• dangerous machine commands are not executed unattended or uncontrolled
• workflows, machine commands and automations are tested before live operation
• manufacturer instructions and safety regulations are followed for lasers, cutting machines, CNC machines, printers, robotics, conveyor systems or similar equipment
• local approvals, operator confirmations and safety checks are not bypassed
• automated inputs such as clipboard, keyboard, paste or program control are used only in approved sessions and under the control of a responsible person
• the local IT and network environment is protected against unauthorized access

(4) Meykt does not replace a machine controller with safety certification, a PLC, emergency stop equipment, machine monitoring or occupational safety inspection. Meykt is not intended to perform safety-critical protective functions.

(5) The customer may not configure or use Meykt or the Meykt Agent in a way that endangers persons, operates machines outside permitted operating conditions or bypasses statutory safety requirements.

Section 10 Availability and maintenance

(1) Dumanu GmbH strives to provide high platform availability. However, uninterrupted or error-free availability at all times is not guaranteed unless a separate service level agreement has been expressly agreed.

(2) Restrictions may arise in particular due to:

• maintenance and updates
• technical disruptions
• internet, network or data center issues
• failures or changes by third-party providers
• security measures
• force majeure
• incorrect or unsafe customer configurations

(3) Planned maintenance will be announced in advance where possible.

Section 11 Payment

(1) Meykt is currently in an early phase. Specific prices, plan tiers, billing periods and paid feature scopes have not yet been finally determined.

(2) Paid services arise only if the customer expressly agrees to them or if they are clearly agreed in a separate offer, contract or order process.

(3) Where paid services are offered in the future, price, feature scope, billing period, payment method and any taxes will be shown transparently before contract conclusion or agreed individually.

(4) Invoices may be provided electronically. Any payment processing through external payment providers takes place only where a paid service has been agreed.

Section 12 Term, termination and service changes

(1) The contract term and termination options are governed by the respective agreement or the order process shown at contract conclusion.

(2) Changes to the agreed scope of services may take effect immediately or at a later date depending on system functionality. Amounts already paid are refunded only where required by law or expressly agreed.

(3) The right to terminate for good cause remains unaffected.

Section 13 Data after contract end

(1) After contract end, the customer may receive access to their data for a period of 30 days where technically possible and where no payment blocks, security reasons or legal reasons prevent this.

(2) After 30 days, platform data is generally deleted or anonymized unless statutory retention obligations, legitimate evidence interests or contractual reasons prevent this.

(3) The customer is responsible for creating own exports, backups or migrations in good time before contract end.

Section 14 Acceptable use

(1) The customer may not misuse Meykt. In particular, the following are prohibited:

• attacks, scans, penetration tests without consent or circumvention of security measures
• processing unlawful content
• infringement of third-party rights
• use for monitoring persons without a legal basis
• use for controlling unsafe, illegal or unapproved machine processes
• circumvention of plan, access or technical restrictions
• excessive system load
• sharing credentials or access with unauthorized third parties
• processing particularly sensitive data without express contractual and technical safeguards

(2) In case of violations, Dumanu GmbH may suspend access, disable features or terminate the contract for good cause.

Section 15 AI features

(1) Meykt may provide AI-supported features. AI outputs may be incorrect, incomplete or unsuitable. The customer must review AI-generated suggestions, texts, mappings, automations, analyses or recommendations before using them.

(2) AI features may not be used as the sole basis for legally, economically, safety-related or personnel-related significant decisions without qualified human review.

(3) The customer is responsible for not entering data into AI features that the customer is not permitted to process there.

Section 16 Rights in software and content

(1) Dumanu GmbH remains the owner of all rights in Meykt, Meykt Central, Meykt Agent, software, designs, data models, workflow systems, interfaces, documentation and other platform components.

(2) For the duration of the contract, the customer receives a simple, non-exclusive, non-transferable right to use the booked features.

(3) Rights in customer data and content uploaded by the customer remain with the customer. The customer grants Dumanu GmbH the rights of use necessary to provide, secure, process, transmit and display such content within Meykt.

Section 17 Warranty

(1) Statutory warranty rights apply unless these Terms contain permissible deviating provisions.

(2) Free services, trial versions, beta features or features expressly marked as experimental may have a restricted feature scope. Such features may be changed, disabled or removed.

Section 18 Liability

(1) Dumanu GmbH is liable without limitation in cases of intent, gross negligence, injury to life, body or health and under mandatory statutory provisions.

(2) In case of slightly negligent breach of essential contractual obligations, Dumanu GmbH's liability is limited in amount to the foreseeable damage typical for the contract. Essential contractual obligations are obligations whose fulfillment enables proper performance of the contract in the first place and on whose compliance the customer may regularly rely.

(3) Otherwise, liability is excluded to the extent permitted by law.

(4) Dumanu GmbH is not liable for damage caused by:

• unsafe machines, systems or production environments of the customer
• incorrect or untested workflows, automations or machine commands of the customer
• operator errors or lack of supervision when using the Meykt Agent
• third-party outages or changes to external interfaces
• data entered, imported or transmitted by the customer
• insufficient backups or omitted exports by the customer
• bypassing local safety approvals or protective measures

(5) The above limitations of liability also apply for the benefit of legal representatives, employees and vicarious agents of Dumanu GmbH.

Section 19 Privacy and data processing agreement

Where Dumanu GmbH processes personal data on behalf of the customer, the parties conclude a data processing agreement according to Art. 28 GDPR. The customer remains the controller responsible for the lawfulness of processing their customer data. Further information is available in our Privacy Policy.

Section 20 Changes to the Terms of Service

(1) Dumanu GmbH may change these Terms of Service where this is required for legal, technical, economic or product-related reasons and the customer is not unreasonably disadvantaged.

(2) Material changes will be communicated to the customer in good time. If the customer objects to a change, the contract may be terminated in accordance with statutory and contractual provisions.

Section 21 Final provisions

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is the registered office of Dumanu GmbH.

(3) If individual provisions of these Terms are or become invalid, the validity of the remaining provisions remains unaffected.

For questions, contact us at info@meykt.com.